Shipping policy
Shipping Policy
Last updated: July 28, 2026
Order Processing
All orders are processed within 1-2 business days of payment confirmation (Monday to Friday, excluding UK public holidays). You will receive an email confirmation once your order has been dispatched, including tracking information where available.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods such as product launches or promotional events, processing times may extend slightly. We will communicate any significant delays by email.
UK Shipping
We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
| Shipping Option | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping |
3-5 business days |
£3.99 |
| Free Standard Shipping | 3-5 business days | FREE on orders over £30 |
| Express Shipping | 1-2 business days | £6.99 |
Delivery estimates begin from the date of dispatch, not the date of order. We use trusted UK carriers including Royal Mail and Evri to fulfil your orders. Carrier selection may vary depending on your location and order size.
International Shipping
We ship to selected international destinations. International shipping rates and estimated delivery times are calculated at checkout based on your location and order weight.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Europe | 5-10 business days | From £11.99 |
| USA & Canada | 7-14 business days | From £14.99 |
Please note that international customers may be subject to import duties, customs fees, or taxes imposed by their country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before ordering.
Tracking Your Order
Where tracking is available, your dispatch confirmation email will include a tracking number and a link to monitor your delivery. If you have not received tracking information within 3 business days of placing your order, please contact us at info@lunave.co.uk.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at info@lunave.co.uk with your order number. We will investigate with the carrier on your behalf.
For UK orders, we ask that you allow up to 10 business days from dispatch before reporting a lost parcel, as occasional carrier delays can occur. For international orders, please allow up to 30 days before reporting a lost parcel.
If your order is confirmed lost by the carrier, we will arrange a replacement or refund in accordance with applicable consumer rights.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photographs of the damaged packaging. We will review the issue and provide an appropriate resolution.
Incorrect Address
Please ensure your delivery address is entered correctly at checkout. Lunavé is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you notice an error in your address after placing your order, please contact us immediately at info@lunave.co.uk. We will do our best to amend this before dispatch, but we cannot guarantee changes can be made once an order has been processed.
Contact Us
For any shipping enquiries, please contact us at:
Email: info@lunave.co.uk
Business address: Lunavé Ltd, 124 City Road, London, EC1V 2NX, United Kingdom
We aim to respond to all enquiries within 2 business days.